Refunds & Returns Policy – HashLotto

Last Updated: 16 March 2026

Thank you for shopping at HashLotto. We sell niche, hobbyist Bitcoin mining hardware such as Bitaxe and NerdMiner devices. Because of the technical nature of these products, please read this policy carefully before purchasing.

1. Change-of-mind returns

If you ordered the wrong item or no longer want it, you may request a change-of-mind return within 30 days of delivery, provided the product has not been damaged.

To qualify:

• The product must be undamaged
  
• All original packaging, cables, and accessories must be included
  
• The item must not show signs of misuse, modification, or physical damage
  

As these are electronic devices, returns may be refused if the item has been damaged, altered, or is not returned in its original condition.

If approved, you can choose a refund (minus shipping costs) or store credit. You will be responsible for the return shipping costs.

2. Faulty or damaged on arrival (DOA)

If your product arrives damaged or not working out of the box, contact us within 30 days of delivery at:

Email: info@hashlotto.co.za
WhatsApp: 082 603 6403

Please include:

• Your order number
  
• A description of the problem
  
• Photos or video showing the issue and the packaging
  

We will first try to troubleshoot remotely (many issues are simple configuration or power problems).
If the device is confirmed to be faulty, we will arrange one of the following at our discretion:

• A replacement unit, or
  
• A repair, or
  
• A full refund of the product price
  

We may ask you to send the product back for inspection before a replacement or refund is approved.

3. Warranty

Unless otherwise stated on the product page:

• We offer a 12-month limited hardware warranty from the date of delivery.
  
• This covers defects in materials or workmanship under normal use.
  

The warranty does not cover:

• Damage from incorrect power supplies, over-volting or wiring
  
• Physical damage, drops, liquid damage, burns
  
• Damage from modification, soldering, flashing custom firmware, or overclocking
  
• Normal wear and tear
  

If you believe your device has failed under normal use during the warranty period, contact us with your order number, description and photos/video. We will assess and advise next steps (repair, replacement or partial refund).

4. Non-returnable items

We cannot accept returns for:

• Products that have been physically modified
  
• Devices with obvious misuse, burns or liquid damage
  
• Items returned without original accessories or serial numbers
  

5. How to request a return

To start a return, please email us at info@hashlotto.co.za with:

• Your full name
  
• Order number
  
• The product name
  
• Reason for return
  
• Photos/video (if faulty)
  

We will reply with instructions and a return address if your return is approved.

Please do not send any items back without first contacting us – unapproved returns may be rejected.

6. Refunds

Once we receive and inspect your return, we’ll let you know if your refund is approved or rejected.

• Approved refunds will be processed to your original payment method within 5–10 working days, depending on your bank/payment provider.
  
• Shipping costs are non-refundable, except where we shipped the wrong item or the product is confirmed faulty on arrival.
  

7. Your rights

This policy applies in addition to your rights under South African consumer law (including the Consumer Protection Act). Nothing in this policy is intended to limit your legal rights.

If you have any questions about whether a return will be accepted, please contact us before sending anything back.

Contact:
Email: info@hashlotto.co.za
WhatsApp: 0826036403